Clients come to CRSTAX for specialist tax advice, but the support they receive is shaped by much more than the technical answer alone. Behind every piece of advice is a team of people who bring together experience, judgement, attention to detail, and a practical understanding of the pressures facing NHS bodies, healthcare organisations, and the wider public sector.
Throughout September, we will be introducing more of the people behind the growing CRSTAX team, sharing who they are, what they do and the role they play in supporting clients.
Our clients know us for clear, practical advice across areas such as NHS VAT advisory services, VAT recovery reviews, Contracted-Out Services, capital programme VAT support, employment taxes, HMRC queries, compliance reviews, training and wider project support. That advice is only possible because of the people delivering it: from senior specialists with decades of public sector and healthcare tax experience to consultants working closely with clients day-to-day, technical reviewers helping with the more complex points, and the teams behind the scenes keeping everything running smoothly.
This team Spotlight series is a chance to introduce colleagues our clients might already know, as well as those who often work behind the scenes to ensure the right support is in place.
What to expect
We will begin by introducing our VAT consultants and delivery specialists, including Hanna Woodfall, Maria Southall, Sam Howcroft, Mike Williams and Michael Mitchell.
This team is at the heart of day-to-day client support, helping NHS bodies and healthcare organisations navigate practical VAT issues, review transactions, analyse data, support compliance and manage projects. From responding to queries and identifying VAT recovery opportunities to delivering reviews and providing analytical insight, they play a key role in ensuring clients receive advice that is clear, practical and grounded in real sector experience.
The following week, we will focus on our technical VAT specialists, including Chris Silk, Diana Glasspool and Henry Hoad.
Our technical VAT specialists provide expert support across the wider team, helping colleagues and clients manage complex or unusual VAT issues. They act as trusted advisers, reviewers and mentors, sharing their knowledge and experience to support the delivery of clear, practical and technically robust advice.
Their expertise is particularly valuable where legislation is complex, HMRC guidance is evolving, or a client needs additional assurance around a significant decision. Working alongside the wider VAT team, they provide specialist input, challenge and technical review, helping ensure clients receive advice that is both technically sound and practical to apply.
We will then introduce the CRSTAX management and leadership team, including Managing Partner Nick Burrows, Director June Wright and Associate Director Christopher Woodfall.
Together, they help coordinate client delivery across CRSTAX, combining strategic oversight, technical expertise, operational leadership and project management experience. Working closely with clients and colleagues, they help ensure projects remain responsive, commercially aware and focused on delivering practical outcomes.
As CRSTAX’s NHS Technical Lead, Christopher Woodfall plays a key role in maintaining the technical quality and consistency of advice provided across the business. Supporting colleagues on complex matters and helping shape technical standards across client work, he helps ensure clients receive advice that is robust, practical and defensible.
Alongside this, the leadership team guides the development of services, supports client relationships and helps ensure the wider team has the tools, knowledge and support needed to continue delivering a high standard of service.
Later in September, we will introduce our Employment Taxes team, including Partners Angela Ferguson and John Harling, as well as Consultant Alex Gardner.
Employment taxes are a major area of risk and responsibility for NHS and public sector employers, covering PAYE, NIC, expenses and benefits, IR35, CIS, salary sacrifice arrangements, payrolling benefits, HMRC enquiries and wider compliance matters. This team helps organisations understand their obligations, identify risks early and make informed decisions with confidence.
We will close the month by introducing some of the people working behind the scenes across marketing, finance and operations.
CRSTAX client support extends far beyond the consultants they see in meetings or speak to on calls. Behind every event, training course, proposal, invoice, client update, booking process and internal project is a wider group of colleagues helping to keep things moving and ensuring the client experience remains smooth, professional and well supported.